Maintenance Benchmarking and Best Practices : A Profit and Customer – Centred Approach

Preface
Acknowledgments
Introduction

Part 1 : Maximizing Maintenance Best Practices with a Profit-Centered Approach
Chapter 1 : A Profit-and Customer-Centered Maintenance Strategy
Chapter 2 : Key Requirements for Profit-and Customer-Centered Maintenance
Chapter 3 : Four Real Maintenance Challenges We All Free

Part 2 : Determining Where You are as a Profit-and Customer-Centered Maintenance Operation : The Scoreboard for Maintenance Excellence
Chapter 4 : The Scoreboard for Maintenance Excellence
Chapter 5 : Guidelines for Conducting a Scoreboard for Maintenance Excellence Assessment
Chapter 6 : Strategy for Developing a Corporate-Wide Scoreboard
Chapter 7 : Case Study : The Scoreboard Self-Assessment : Just Do It!

Part 3 : Developing Your CMMS as a True Maintenance Business Management System
Chapter 8 : Maximizing the Value of CMMS for Profit-Centered Maintenance
Chapter 9 : CMMS Functional Requirements That Support the Business of Maintenance
Chapter 10 : Case Study : Quantitative and Qualitative Factors for CMMS Selection
Chapter 11 : Maximizing Your IT Investment with the CMMS Benchmarking System
Chapter 12 : Case Study : Effective CMMS Plus Best Practices : A Powerful Combination for Profit at Argentina’s Largest Steel Maker

Part 4 : The Profit-and Customer-Centered Maintenance Operation
Chapter 13 : Improving Craft Productivity : An Essential Strategy for Profit and Customer Service
Chapter 14 : Introducing OCE as a New Buzzword : The Overall Craft Effectiveness (OCE) Factor
Chapter 15 : The ACE Team Benchmarking Process : A New Benchmarking Tool
Chapter 16 : Profit- and Customer-Centered Best Practices
Chapter 17 : Maintenance Quality and Customer Service
Chapter 18 : Case Study—Critical Asset Facilitation : A Lesson Learned at Boeing Commercial Airplane Group
Chapter 19 : PRIDE in Ownership with Operator-Based Maintenance
Chapter 20 : Case Study : Developing an Effective Preventive Maintenance Strategy
Chapter 21 : Today’s Predictive Maintenance Technology : Key to Continuous Reliability Improvement
Chapter 22 : Auto Identification Strategies to Support Maintenance Storeroom Excellence
Chapter 23 : Case Study : Planning for Maintenance Excellence in Action at Lucent Technologies

Part 5 : Validating Best Practice Results with the Maintenance Excellence Index
Chapter 24 : Determine and Quantify Benefits and Gained Value
Chapter 25 : Developing Your Maintenance Excellence Index to Validate Results
Chapter 26 : Nontraditional Return on Investment for Improving Your Maintenance Return on Investment

Part 6 : The Journey Toward Maintenance Excellence
Chapter 27 : Developing and Implementing a Profit-Centered Action Plan
Chapter 28 : Achieving PRIDE in Maintenance
Chapter 29 : The Journey Toward Maintenance Excellence : Where will You Go Now?

Appendix A : The Scoreboard for Maintenance Excellence
Appendix B : The CMMS Benchmarking System
Appendix C : CMMS Functionality Rating Checklist
Appendix D : Case Study : What Do Your Crafts Think about CMMS?
Appendix E : Maintenance Excellence Glossary
Appendix F : Maintenance Excellence Strategy Team Charter Example
Appendix G : ACE Team Benchmarking Team Charter Example
Appendix H : ACE Team Forms
Appendix I : OEE and Maintenance 5S Forms
Appendix J : Customer Service Pocket Pal Example
Appendix K : A 1999 Vision of Maintenance at the Millennium : Revisited in 2006
Appendix L : Comparison of Scoreboards
Index